![]() ![]() The company also offers a forever warranty, which covers visible indentations greater than 1 1/2 inches.Ī proof of purchase is required to return the mattress, and you’ll be responsible for a $50 shipping fee. ![]() This is also where exchanges are processed. If, after 30 days, you decide the mattress isn’t right for you, you can reach out to a return specialist. It’s a good idea to read the warranty in full so that you’re clear on the rights and limitations it offers. This includes removing the outer cover or the mattress tags, or using an improper base or a heated blanket. You’ll need your proof of purchase, and there are a few things that will void the warranty. It becomes valid once the return window of the authorized dealer closes. The warranty is for workmanship and material defects. Zinus has a 10-year limited warranty that applies to all mattresses purchased new from authorized retailers. Any mattresses purchased from a partner retailer (like Amazon) are subject to that retailer’s return policies. In most cases, that involves donating the mattress to a local nonprofit and providing the proof of donation to Zinus so they can initiate the refund. The company has special refund instructions for decompressed mattresses, and you’ll need to contact the company to begin a return authorization. Zinus offers 100 nights for their trial period. Nectar return and warranty policiesīoth Zinus and Nectar offer sleep trials and warranties, but there are a few differences. The company’s mattresses ship from a number of distribution centers throughout the United States, so delivery times vary. Nectar mattresses can be shipped to Hawaii and Alaska with an additional shipping fee of $150 per large item. For $149, they’ll set up your new Nectar mattress and coordinate the removal of your existing mattress. In addition to free standard shipping, Nectar offers a white glove service option. Nectar’s mattresses are also compressed, vacuum-packed, and boxed for shipping. Mattresses are compressed, rolled, and shipped in boxes, so they’ll need time to decompress before you sleep on them. Orders placed on the company website are typically delivered between 5 and 12 business days. While the company says they hope to offer expedited or date-specific delivery options in the future, they don’t offer them yet. That means Zinus mattresses cannot be delivered to Hawaii and Alaska. To keep prices low, Zinus ships mattresses via FedEx Ground for weekday delivery in the contiguous United States only.
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